How do we find you top-notch staff?
The first step on your journey is to book an initial obligation free discovery session with one of the company directors. We’ll see if we’re a good fit and if we believe outsourcing will work for your business.
However with over 600 staff and 220+ clients across a variety of industries, chances are if the role can be done in front of a computer, we already have someone doing that role in our office.
Two Sites in the Philippines
Cebu
The Cebu Office has a total capacity of 600 employees and has been operating since 2012. Cebu is the second-largest city in the Philippines (behind Manila) and was chosen as the first site by the CEO for a couple of reasons. Firstly, the English spoken in Cebu is considered the best in the Philippines, with a slightly “softer” spoken …See More
Dumaguete
Dumaguete was the site chosen for the second office for its proximity to Cebu and the ability to act as redundancy in a worst-case scenario should a natural disaster occur in Cebu. It’s far enough to avoid a disaster to hit Cebu but close enough that it’s only a half-day bus ride (25-minute plane ride).
Dumaguete also has one of the top Universities in all of Asia and has an abundance of highly …See More
Monthly Inclusions
- Your staff’s gross monthly salary
- The government mandated extras (social security, 13th month, health insurance etc)
- Workstation (including computer) space in one of our offices
- Delonix’s fee (HR, payroll, support & coaching, retention programs & company social activities)
- If you have a team of 6+ staff, we can provide your own dedicated room inside our office, otherwise your staff will use
Employment Process
The role of the recruitment team is to shortlist you around 3 candidates per role required, within 3-4 weeks of you submitting the Job Description / order form.
The team will book a time with you to conduct the final interviews, which will be done via Zoom Video call in our office. You’ll have a copy of each candidate’s resume prior to the final interviews, which will be lined up back-to-back for you to choose the right person for the role.
Admin, Sales & Customer Service positions require the candidates to pass an English Grammar test (plus short Essay) whilst technical roles have unique “trial tasks” to assess their competency.
Following final interviews, you will choose the best candidate(s) whom then will give notice if still connected with a current employer whilst we conduct an in-depth background check.
After starting, your staff will be put on a 1-month training / trial period, followed by a further 5 months “probationary period” – which is standard in the Philippines. If you’re not happy with any of your chosen staff members during the first month, we’ll replace them for free.
payment of the recruitment fee begins the process
This one-time fee goes towards:
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The cost of posting your job in the two most popular online job portals here in Cebu
Paid advertising on Facebook and LinkedIn
Sourcing, Interviewing, Screening candidates and administering trial tasks where appropriate
Payment of the 3rd party background check to ensure accuracy of their Resume (Education and previous employment)
Sourcing, Interviewing, Screening candidates and administering trial tasks where appropriate
Level Up Your Team
If you want to employ a remote staff member or “Virtual Assistant” in the traditional “work from home” capacity, there are no additional costs outside of their salary. If you can find yourself a reliable VA, and they have a good Internet connection, then this may suit those first starting out in business, and just need a bit of help here and there on a contract basis.
However, if you’re looking to build a team that is critical to your everyday business operations, that has
- Australian Management & Coaching Support
- Business Grade Fibre Optic Internet
- Backup Generator Power
- Low Latency VOIP Telephone Lines
- Staff Retention & Social Activites
What’s included in our fees?
Office/Work Space with computer
Whether you need one employee or a team of 150, Delonix provides your staff with office space and a workstation that already includes a computer.
This saves you MORE money in local office lease / space, and capital outlay (computer, desk, chair, insurance etc).
The office is open / available 24/7 since Delonix has clients in Australia, New Zealand, UK and USA.
The office building has a backup generator, 5 separate fibre-optic Internet connections from 3 different ISPs including:
- 2 x 300Mbps PLDT Fibre connections for Web Browsing
and file transfers - 1 x 50Mbps Sky Fibre backup connection for Web
Browsing and file transfers - 1 x 150Mbps Rise Fibre connection for VoIP traffic
- 1 x 20Mbps PLDT Fibre dedicated lease line for VoIP
traffic
The office also gives your staff access to meeting and training rooms, lunch-room with free water / coffee, On-site nurse and Free Day Care for those staff whose baby sitters call in sick
Management & Supervision
The office was setup and management trained by Jeremy Morgan (who has been online marketing since 2006, and influenced by the likes of Mal Emery, Jamie McIntyre and Tony Robbins to name a few) along with Alison Omega, a local born Filipino, with 5 years’ experience working overseas for US and EU companies, plus 5 years’ prior experience working for other Australian companies.
Attendance & Punctuality – Staff sign in each day via biometric scanner, and you’ll be notified by one of our team should any of your staff call in sick. A monthly attendance & punctuality summary is also available.
Training, Mentoring & Coaching
Rather than hire your staff, and leave you to fend for yourself, we also have senior support staff, to help both the client and their newly hired staff on-board and understand each other.
A dedicated client liaison / account manager will be assigned to you. Their role is to assist you with the on-boarding, and hold the hand of both the client and staff during the first couple months, assisting where required
Induction – All newly hired staff go through a half day induction including :
- Local culture & customs
- Local language, pronunciations & slang
- Local geography
- Business owners expectations, attention to detail
- Email etiquette, spam / virus protection
- In-house training modules available for:
- Xero accounting software (Xero certified staff)
- Lead Generation
- Search Engine Optimisation (SEO)
- WordPress website basics
- Creating landing pages using lead pages
- Social Media campaign management
Full-time IT & Tech support at all times
Delonix has IT staff on hand 24/7 to cater to our clients in different time zones, can assist your staff with any software installation, techy “how-to’s” like converting a pdf document or just exterminate those little gremlins that love to run around inside technology!
VoIP Telephone line
Enjoy crystal clear phone calls via a dedicated lease line just for phone calls. You can be assigned your own local phone number – eg (02) for Sydney, (03) for Melbourne etc so your staff can receive calls. There is no charge to receive calls to your VoIP number. Outbound calls are billed separately
Data & Internet Security
All clients are given our Non-Disclosure Agreement, plus all staff sign a privacy and confidentiality agreement before they are employed in our office, giving you peace of mind that your data and intellectual property is treated in strict confidence.
For financial clients, we can also provide a full IT security audit (extra fees apply) as was the case for one of our AMP endorsed financial planner clients.
Our office Internet traffic is controlled with “Sophos” firewall software, which means we can set which sites your team can and cannot access to remove distractions
Specific User ID logins per employee. The office employs 4 security guards on rotating that man the entrance during both day and night operations, the front door has biometric scanner to permit entrance and inside the office is a CCTV system
HR & Administration
Full-time onsite HR Manager, assistance and access to onsite HR support, legal employment of staff, induction and orientation of new staff, reporting and communication of any related HR matters direct to client, observation, monitoring and oversight of staff’s productivity and wellbeing / attitude attendance, attendance reporting, processing of company identification cards, performance management and termination of non-performing staff, employee retention program facilitation, team building and social activities.
Full administration and processing of payroll and all Gov’t obligations including Tax, Social Security System (SSS), Philhealth and Pagibig Loans, setting up staff payroll bank account, processing of employee benefits including health insurance (HMO) and 13th Month Pay, new staff tax identification number (TIN), SSS, Philhealth and Pagibig enrolment, assistance in government loan applications.
Team Building & Social Events
Full-time onsite HR Manager, assistance and access to onsite HR support, legal employment of staff, induction and orientation of new staff, reporting and communication of any related HR matters direct to client, observation, monitoring and oversight of staff’s productivity and wellbeing / attitude attendance, attendance reporting, processing of company identification cards, performance management and termination of non-performing staff, employee retention program facilitation, team building and social activities.
Full administration and processing of payroll and all Gov’t obligations including Tax, Social Security System (SSS), Philhealth and Pagibig Loans, setting up staff payroll bank account, processing of employee benefits including health insurance (HMO) and 13th Month Pay, new staff tax identification number (TIN), SSS, Philhealth and Pagibig enrolment, assistance in government loan applications.
We like to build a strong family culture in the office, so the staff enjoy coming to work and being amongst friends, and hopefully want to stay longer! We have regular social events and team building exercises, free snacks Friday afternoons (from pizza to more traditional Filipino foods) and get into the spirit of events such as Halloween, Christmas, Valentine’s day etc by decorating their work stations and having staff parties. We also like to be involved with charitable events, whether that’s a day at an orphanage or helping some of those affected by Typhoon Yolanda.
Frequently Asked Questions
Staff
Benefits
- Mandatory Government Benefits
- Public Holidays
- Holiday Pay & Sick Leave
- Punctuality & Attendance
Are my staff’s government benefits (including 13th Month & health insurance) included?
Absolutely. The rates quoted above already include their contributions and benefits. We’ll even enroll them in our company’s private health insurance after their initial month’s trial.
How do you handle Public Holidays?
We like to keep things very easy for our clients, and as such, our policy is:
“If it’s a normal working day in [Your State], then your staff will be working too”.
That way you don’t have to worry or keep track of the myriad of Philippine special holidays, regular holidays, school, bank holidays etc (did you know there are around 22 public holidays each year in the Philippines?!) Don’t worry, we’ll pay your staff the penalty rates for working on any Philippine public holidays, in fact, this is already included in the rates quoted above.
We often have social events on national holidays like Anzac day in Australia (the perfect time to go Island Hopping in the Philippines) or Independence Day for our US clients. Your staff will love sharing in your local culture on public holidays.
Are my staff’s government benefits (including 13th Month & health insurance) included?
Absolutely. The rates quoted above already include their contributions and benefits. We’ll even enroll them in our company’s private health insurance after their initial month’s trial.
What Are My Perks for Hiring A Staff?
Work Less, Live More
What if my business does not close between Christmas & New Years?
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Can I have my staff work on AU/US/UK/NZ holidays, so I can take the time off?
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Payments
and Fees
- Do I really have to pay for my staff holidays?
- Our Payment Terms
Do I really have to pay for my staff holidays?
Yes – consider it no different to your local staff getting paid holidays. Your outsourced staff are part of your company, your culture and should be no different to your local staff other than physically being located in another office. If you’re asking this question, perhaps you’re better suited to hiring contractors from Upwork to work only on a contract basis.
Our Payment Terms
- Payment of the recruitment fee begins the outsourcing process (3-6week timeframe)
- Once you’ve chosen your team, their first month is payable in advance
- Following the first month, we’ll set up a monthly auto-debit for your Visa, MasterCard or PayPal account If you do NOT want to pay using a credit card, and prefer an alternate means (eg bank transfer) then a security bond of one month is required in addition to the first month’s fee There are no fixed-term contracts, we only require 30 days written notice if you wish to cancel your service. In the unlikely event that you are not happy with a staff member, we will replace them for you during the first 90 days.
Do I really have to pay for my staff holidays?
Yes – consider it no different to your local staff getting paid holidays. Your outsourced staff are part of your company, your culture and should be no different to your local staff other than physically being located in another office. If you’re asking this question, perhaps you’re better suited to hiring contractors from Upwork to work only on a contract basis.